Interactive Voice Response (IVR) Services

IVR utilizes automation to interact more efficiently with your customer. G3 Netowrks will work with you to customize an IVR application to meet your exacting needs.

G3 Networks' IVR platform supports large-scale marketing, customer interaction and office support applications including:

Automated product information requests
Computerized surveys and polling
Secure credit card activation and real-time credit card
authorization
Customer care/support applications
Frequently Asked Questions
Fulfillment Registration
Direct Response advertising effectiveness tracking

Information provided by your customer is evaluated invisibly to present the most suitable menu options in real-time.

Intelligent Call Transfer

Calls are received by our IVR platform, where decisions are made based on ANI or data entered by the customer, and then transferred with the information to pre-recorded prompts, voicemail or an internal or external call processing center.

DNIS/Real-Time ANI

The IVR platform blocks calls if necessary, routes them based on callers phone number or dialed toll-free-number, delivers unique scripting, verifies callers and can even provide screen pops to live agents.

Your customers benefit from a personalized service, with significant cost-savings to you due to the lower cost of automation.

For more information, please email: info@g3networks.com

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